While low comparative to other global players, South Africa’s attrition rates in the contact centre industry is still over 10% in the local captive sector and up to 30% in the offshoring BPO sector.

Entire work-forces can be replaced in less than a year, a sobering reality many have come to accept is part of the machinery of call centre operations.

Q. Can regular massage make an tangible impact on these absenteeism and attrition realities?

A. Yes it does!

People literally slow down when they relax, and become more heart-centred, in-gratitude, focused and productive in so doing.  However being a metric-driven industry, more data is required…!

BPeSA Wellness

Ian Macfarlane, BPeSA Head of Industry Wellness